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Registered NDIS Provider

Delivery

Shipping for bulky and oversized pieces of pilates equipment will be calculated based on your postcode, the product you have ordered and whether you are a retail or wholesale customer. Shipping costs will be automatically be calculated at check out if you are located in a Metro city.

For country and regional orders you will be provided with a specific freight quote after your purchase. A specific and individualized quote can also be supplied prior to payment. There are never any hidden costs. We will not charge your credit card without prior approval if additional costs are incurred. Bulky items are tagged with this icon .

For pilates accessories the following shipping fees apply;

  • Metro centres

Retail customer deliveries to all Australian capital cities are freight FREE for orders over $300, otherwise $8 shipping applies.

Wholesale customer deliveries within the Perth metro area are freight FREE for orders over $150, otherwise $8 shipping applies.

Wholesale customer deliveries to the rest of Australian capital metro cities are freight FREE for orders over $300, otherwise $8 shipping applies. Extra charges may apply if a Bulky item has been chosen.

  • Regional Australia including NT and Tasmania

All retail and wholesale customer deliveries are freight FREE for orders over $300, otherwise $8 shipping applies. Extra charges may apply if a Bulky item has been chosen.

Please note that we do NOT authorise Australia Post to leave deliveries if addresses are unattended.

Returns

We gladly accept returns within 14 days of purchase. Please view our Returns Policy for more info. If the product is returned in exactly the same condition and in the same packaging as it was sold, then we are happy to offer exchanges or a credit.

If the product is faulty or the wrong product was sent, then we will accept the costs of returns and re-delivery, otherwise these costs are your responsibility.

All returns require a Returns Authorisation Form to be completed and returned with the goods. This allows for an accurate and speedy process of your return.

These are your essential downloads in the event that you need to organise a return;

  1. Returns Policy
  2. Returns Authorisation Form

Any Paypal “change-my-mind” refunds will incur a merchant imposed 3% processing fee.

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