1. How can I place an order?
There are several ways you can order at Resista Pilates. Follow this link which will give you all the options.
2. Who can order and buy from the online store?
Anyone! Our shop is open to the general public as well as clinicians.
3. How can I obtain wholesale pricing?
If you are a registered clinician or health professional you may be eligible for wholesale pricing where applicable. Please tick the appropriate box at the time of registration and once approved, you will have access to wholesale pricing. Please register here.
4. How much is freight?
Shipping for bulky and oversized pieces of pilates equipment will be calculated based on your postcode, the product you have ordered and whether you are a retail or wholesale customer. Shipping costs will be automatically be calculated at check out if you are located in a Metro city.
For country and regional orders you will be provided with a specific freight quote after your purchase. A specific and individualized quote can also be supplied prior to payment. There are never any hidden costs. We will not charge your credit card without prior approval if additional costs are incurred. Bulky items are tagged with this icon .
For pilates accessories the following shipping fees apply;
- Metro centres
– Retail customer deliveries to all Australian capital cities are freight FREE for orders over $300, otherwise $8 shipping applies.
– Wholesale customer deliveries within the Perth metro area are freight FREE for orders over $150, otherwise $8 shipping applies.
– Wholesale customer deliveries to the rest of Australian capital metro cities are freight FREE for orders over $300, otherwise $8 shipping applies. Extra charges may apply if a Bulky item has been chosen.
- Regional Australia including NT and Tasmania
– All retail and wholesale customer deliveries are freight FREE for orders over $300, otherwise $8 shipping applies. Extra charges may apply if a Bulky item has been chosen.
Please note that we do NOT authorise Australia Post to leave deliveries if addresses are unattended.
5. Do you offer an Express Service?
We sure do. When choosing express, your order will be prioritised over others and put to the top of the pile for quick dispatch. Your products will be sent through the quickest service available to get to you as quick as possible. Please note that dangerous good such as aerosoles cannot be sent airfreight. The express service fee is $20.
Express freighting is only possible for 3kg satchels(35cm x 40cm). The majority of single items can fit into a satchel, but if you are not sure please contact us.
Please choose this option at the time of check-out.
It is also possible to send larger items express but a specialised freight quote will be required. Please contact us.
Please note that Express Service is not a next day delivery service but an expedited dispatch and freight service that will ensure your order is processed quickly. All freight carriers are extremely over-stretched during these times, so delivery times are longer than usual.
6. What if I can’t find something I need?
If this happens please just contact us. We have developed excellent sources across Australia and the world, and can source just about any product you need while still being able to offer competitive pricing.
7. Can I pick up my order?
Yes you can. We are located in Osborne Park in Western Australia. Please contact us to let us know that you would like to pick up and we will have it ready for you. Please note that we only accept cash or credit card at our office.
8. I’m not really sure what I need. Can you help?
APE is run and operated by experienced Sports Physiotherapists. We have worked in clinics and with sporting groups, amateur to elite, for over 25 years. At APE we have an intimate knowledge of our products and their application, because we’ve used them! If you’re not sure what you need contact us and we can work through what you require.
9. Do I have to order on-line?
No you don’t. We are happy to receive orders via phone, fax or email as well. Please visit our ordering section for all details.
10. Can I return/exchange a product that I’ve purchased?
Yes you can. If the product is returned in exactly the same condition and in the same packaging as it was sold, then we are happy to offer exchanges or a credit. If the product is faulty or the wrong product was sent, then we will accept the costs of returns and re-delivery, otherwise these costs are your responsibility. Please refer to our Returns Policy for more details. A Returns Authorisation Form must be filled out before any returns. Please contact us for more info.
11. Can I save my regular/recurring items for quicker ordering?
Yes you can. All it takes is a few minutes set up time. When looking at the product you wish to put on your regular shopping list, simply click on “Add to Wishlist” . When your Wishlist is complete you can add the Wishlist to your shopping cart, where you can then edit / fine tune your order before processing.
Alternatively, you can repeat a previous order. Login to your account and view your past orders. Any completed order can be re-ordered. You can edit / fine tune your new order before processing.
12. Does Resista Pilates price match to its competitors?
If it is a like for like product and the same brand then Yes we do. Please just let us know.
13. When will my order be sent?
Orders are generally dispatched within a couple of days from ordering, however there may be periods of high volume and these time frames may extend. If there are any problems with your order we will email to let you know. If you are unhappy to wait then we will offer you a full, immediate refund. Please order carefully as once you submit your order we are unable to amend or cancel your order due to change of mind.
If you need your order urgently then please choose the Express service option for items that will fit within a 3kg satchel or contact us and we will do everything we can to expedite you order.
14. Does APE offer financing for clinical equipment?
We have a number of financial partners that we work with us and our customers to finance capital equipment. They have been helping health professionals develop and grow businesses for years. Our partners offer excellent competitive terms to finance any equipment purchase. Financing your clinical equipment has great tax benefits as well as minimising the effect to your business cash-flow. Contact us for more information.
15. Can I order if I live outside Australia?
Yes you can. Add the products you need and go to your checkout. Above the Cart Totals you will see an International Button. Please click this and your shopping cart will be transferred into a quote, where you will be asked for your basic details including your country of origin and postcode. Hit Submit and we will then get back to you with a full quote including all freight costs for your order. Orders must be paid via direct bank transfer using the account details on the quote using the swift code- NATAAU3306P. There are a handful products that we cannot ship outside Australia but these relate more to medicines and topical agents.
16. What does RESISTA Pilates have to do with APE Medical?
RESISTA Pilates is powered by APE Medical, one of the largest Medical and Rehab products supplier in Australia. You can check them out here www.apemedical.com.au. APE Medical does our invoicing and takes care of our accounts and logistics. When you receive invoices and tracking information you will see it is co-branded with APE Medical. You will also see payment details will relate to APE Medical and when you call us you may be greeted by APE Medical staff. APE Medical is our parent company so rest assured it is all legitimate. But please call us if you need more clarification.
16. Can I pay with ZIP Pay, Afterpay or Paypal?
You sure can. Choose this option at the checkout and follow the steps to charge your ZIP, Afterpay or Paypal account. You can also use ZIP and Afterpay in-store if you purchase from the Rehab Shop. Ask us when you see us. We do offer Zip Pay or Afterpay to wholesale accounts, however there is a small admin fee for these payments and they can only be made over the phone or in-store. Contact us for more details. There is a maximum spend limit of $2000 if using Afterpay.